Thank you for purchasing from S&P. We have developed this Claim Center for customers who received a product, part or accessory with any defects or damages.
ALL CLAIMS MUST BE SENT WITHIN FIVE (5) DAYS AFTER DISCOVERING ANY PROBLEMS WITH PRODUCT/SHIPMENT. DO NOT SUBMIT A NEW PURCHASE ORDER FOR A NEW UNIT AND DO NOT TAKE FROM STOCK BEFORE S&P'S APPROVAL. CUSTOMERS WILL BE CHARGED A 25% ADMINISTRATION FEE FOR ANY DUPLICATIONS.
Residential products will take approximately 24 to 48 hours to ship replacements after the claim has been received and approved by S&P. Commercial products that are Quickship may take 5 to 10 business days to turn around and ship out. Any assembled commercial product(s) may take 10 to 15 days to ship out as long as we have all the materials available in-house if not ship times will extend. Any products not manufactured by S&P may take up to 3 weeks, depending on the season and availability to receive product replacement.
To submit a product claim, select from the below list and fill out the specified form. Upon sending your request, our Support Services department will review and process the information about your application. If you have any questions, please e-mail firstname.lastname@example.org.